Rhens Training Institute

BUSINESS SECTOR SPECIFIC COURSES

• 

  Process incoming and outgoing telephone calls US93997 – C14348

  This qualification is intended for persons who already work as Contact Centre and/or Business Process Outsourcing agents or who wish to join the contact centre and/or Business Process Outsourcing industry. The qualification provides an introduction to contact centre and/or Business Process Outsourcing operations. The qualification will equip learners with the underpinning knowledge and skills to be able to supply high quality customer service.

  R 999.00
• 

  Communicate with customers in a Contact Centre and BPO US377441

  This unit standard will provide learners with both verbal and non-verbal communication skills to communicate effectively with customers and use assertive skills to provide the underlying messages and respond to customer needs. Learners will use questioning skills to build relationships with the customer, avoid misunderstandings, persuade the customer and diffuse a heated situation.

  R 999.00
• 

  Negotiate an agreement or deal in an authentic work situation US13948

  This unit standard is intended as part of a qualification for managers of small businesses and junior managers of business units in larger organisations. The term business unit in this unit standard implies a small business, cost centre, section or department. The unit standard could be useful for any employee who is involved in situations where negotiation skills are required.

  R 999.00
• 

  Handle a range of customer complaints in a Contact Centre US377401

  The aim of this unit standard is to equip learners with knowledge and skills to operate in-bound and conduct out-bound calls from a Contact Centre.People credited with this unit standard will be able to:Respond to in-bound calls relating to campaigns in a contact centre.Conduct out-bound tele-marketing and sales campaigns from a contact centre.

  R 999.00
• 

  Manage in-bound and/or out-bound calls in a Contact Centre US377421

  The aim of this unit standard is to equip learners with knowledge and skills to operate in-bound and conduct out-bound calls from a Contact Centre.People credited with this unit standard will be able to:Respond to in-bound calls relating to campaigns in a contact centre.Conduct out-bound tele-marketing and sales campaigns from a contact centre.

  R 999.00
• 

  Collect and record information queries and requests from customers; US93997 – C377460

  This qualification is intended for persons who already work as Contact Centre and/or Business Process Outsourcing agents or who wish to join the contact centre and/or Business Process Outsourcing industry. The qualification provides an introduction to contact centre and/or Business Process Outsourcing operations. The qualification will equip learners with the underpinning knowledge and skills to be able to supply high quality customer service.

  R 999.00
• 

  Explain basic health and safety principles in and around the workplace US259639

  This unit standard is for those people giving an induction of health and safety principles to new personnel and the person credited with this unit standard is able to explain the duties of both the employees and employers with regard to Occupational Safety and Heath in the workplace. Learners will be able to understand the requirements that apply to persons entering the workplace and performing any duties therein as well as the requirements for the use of Personal Protective Equipment (PPE), housekeeping and emergency procedures that apply to the workplace.

  R 999.00
• 

  Identify causes of stress and techniques to manage it in the workplace US244589

  This Unit Standard is intended for supervisors, team leaders, managers, peer counsellors, community counsellors and employee lay counsellors who are in a position to create an environment where stress is managed so as to create a healthy and productive workplace where people’s problems are recognised and assistance is available.

  R 999.00
• 

  Investigate life and work related problems using data and probabilities US9012

  This Unit Standard is designed to provide credits towards the mathematical literacy requirement of the NQF at Level 3. The essential purposes of the mathematical literacy requirement are that, as the learner progresses with confidence through the levels, the learner will grow in:a confident, insightful use of mathematics in the management of the needs of everyday living to become a self-managing person

  R 999.00
• 

  Manage credit grantor portfolio US116601

  This unit standard forms part of the qualification, FETC: Debt Recovery. This standard will add value to learners who have their own or wish to start their own Debt Recovery business, or those doing debt recovery in large Debt Recovery organisations. This standard will also add value to learners working in a large commercial organisation in the Debt Recovery/Credit control division.

  R 999.00
• 

  Use time management techniques to manage time in a financial services environment US93777 – C115772

  R 999.00
• 

  Process incoming and outgoing telephone calls US93997 – C14348

  This qualification is intended for persons who already work as Contact Centre and/or Business Process Outsourcing agents or who wish to join the contact centre and/or Business Process Outsourcing industry. The qualification provides an introduction to contact centre and/or Business Process Outsourcing operations. The qualification will equip learners with the underpinning knowledge and skills to be able to supply high quality customer service.

  R 999.00
• 

  US243189 – Manage Personal Finance

  Learners credited with this unit standard are able to manage personal finances.

  R 550.00